Privacy Policy for Virginia's Design

1. Information We Collect

1.1 Personal Information You Provide

• Contact Information: Such as your name, email address, phone number, and shipping/billing address, which you provide when placing an order, creating an account, subscribing to our newsletter, or contacting our customer support.
• Payment Information: When you make a purchase, we collect payment details (e.g., credit card number, expiration date) through Shopify’s secure payment processing system. We do not store your full payment information; it is securely processed by Shopify Payments or our third-party payment processors (e.g., PayPal, Stripe), which adhere to industry standards (PCI DSS).
• Account Information: If you create an account, we collect your chosen username, password (encrypted for security), and preferences (e.g., order history, saved addresses).
• Communication Preferences: Information about your preferences for receiving marketing communications, such as email newsletters, promotions, or product updates.
• Customer Support Information: Details about your inquiries, feedback, or complaints when you contact us for assistance.

1.2 Automatically Collected Information

• Device and Technical Information: Your IP address, browser type and version, operating system, device model, unique device identifiers, and internet service provider.
• Browsing and Usage Data: Pages you visit on our Store, the time and date of your visit, the amount of time you spend on each page, the links you click, the products you view or add to your cart, and your shopping cart activity.
• Location Information: Approximate geographic location derived from your IP address, where permitted by law.

2. How We Use Your Information

• Process and Fulfill Orders: To process your payments, prepare and ship your orders, send order confirmations, tracking information, and updates about your purchase.
• Manage Your Account: To create and maintain your account, allow you to access your order history, update your preferences, and provide personalized services.
• Provide Customer Support: To respond to your inquiries, resolve issues, and provide assistance with your orders or account.
• Send Marketing Communications: To send you newsletters, promotions, product recommendations, and other marketing materials that may interest you, in accordance with your communication preferences. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in the email or contacting us directly.
• Improve Our Store and Services: To analyze user behavior, identify trends, and make improvements to our Store’s design, functionality, product offerings, and customer experience.
• Prevent Fraud and Ensure Security: To detect and prevent fraudulent transactions, protect our Store and users from unauthorized access, and comply with legal obligations.
• Comply with Legal Requirements: To fulfill our legal, regulatory, or contractual obligations, such as responding to legal requests or tax reporting.

3. How We Disclose Your Information

• Shopify and Third-Party Service Providers: We share your information with Shopify (our e-commerce platform) and other trusted service providers who assist us in operating our business, such as payment processors (e.g., Shopify Payments, PayPal), shipping carriers (e.g., USPS, FedEx), email marketing platforms (e.g., Klaviyo, Mailchimp), and analytics tools (e.g., Google Analytics). These service providers are contractually obligated to protect your information and only use it to perform the services we request.
• Legal and Regulatory Authorities: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring or successor entity as part of the business assets. We will notify you via email or prominent notice on our Store if such a transfer occurs and if your information will be subject to a different privacy policy.
• With Your Consent: We may disclose your information to third parties with your explicit consent.

4. How We Protect Your Information

• Encryption of sensitive information (e.g., payment details) using secure socket layer (SSL) technology.
• Secure storage of data on Shopify’s servers, which are protected by industry-standard security protocols and access controls.
• Regular monitoring and updating of our security systems to address emerging threats.
• Restricting access to personal information to only those employees, contractors, and service providers who need it to perform their job functions.

5. Your Rights Regarding Your Information

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: Request that we delete your personal information, subject to certain legal exceptions (e.g., if we need to retain it to fulfill a legal obligation).
• Right to Restrict Processing: Request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: Request that we transfer your personal information to another organization or to you, in a structured, machine-readable format.
• Right to Object: Object to the processing of your personal information for marketing purposes or other legitimate interests.
• Right to Withdraw Consent: Withdraw your consent to the processing of your information at any time, where we rely on your consent.

6. Children’s Privacy

7. Third-Party Links

8. Changes to This Privacy Policy

9. Contact Us